Complaints BT

I’ve been asked by many people for a Complaints BT number other than 150 or 151, so I decided to do some research.

I found a number of BT Contact Numbers, and BT Complaints addresses which will help you contact someone willing to listen.

Are you wondering how to complain to BT ? Have you been ‘drained of all energy’, stuck in endless loops talking to call centre staff in ‘Bongo Bongo land’? Let me help you – try my fresh approach!

Complaints BT – Get straight through

Complaints BTHere is a selection of BT Complaints numbers and addresses. I found most of these alternatives on forums on the Internet.

My advice is to type a letter in Word, save it and print it out, then send it to one or more addresses below using 1st class post. I’m sure you will get a response within a few days. email your letter to the Complaints BT address below.

The quality of information on this page is dependant on your feedback. Should you find an effective way of complaining to BT – an address or phone number that gets you through that I haven’t published, please share it with me! Help me to assist hundreds of other desperate customers.

Customer Service Director
Correspondence Centre
DH98 1BT

You could write to BT Head Office,
British Telecommunications PLC
81 Newgate Street,
London EC1A 7AJ

Construct an email

I have helped so many distressed people by suggesting they email the CEO of BT Retail, Gavin Patterson. If your complaint is so far unresolved, try sending an email.
NOTE: This is only for use once you have tried raising a complaint using the main telephone numbers below.
BT Sales 0800 800 150 or BT Faults 0800 800 151.

Seemingly without fail, his secretary picks up the complaint and passes it to the right people. Complaints regarding Openreach, Billing department, or long standing faults get resolved quickly.

Keep your email factual. Include phone numbers, order numbers, dates of the first fault report or complaint, and include as much information as you can.

The email address to write to is

If you complaint to BT and it is resolved successfully let me know! I like to know that you have had a happy outcome, and that my website has helped you! Please leave me a review if you have a moment My Reviews

Other useful contact addresses

List of The Board of Directors names Our board

The email address format is 

“At 9am this morning I had a personal reply from the Chief Executive of BT Retail. 30 minutes later I was contacted by the High Level Complaints BT team who offered a refund and compensation”.

BT High Level complaints number used to be 0800 731 2762.

“I got through to this number which got me more information on an ongoing prob with BT – OFCOM Reference Team (0300 123 3333) & (0807 312 762 762) where I was treated with the greatest of respect and efficiency”.

Telecom Ombudsman

Talk to Ofcom
Ofcom Tel 020 7981 3040

Read this document: Code of practice for residential customers and small businesses

“The best way to get in touch with High Level Complaints BT department is to either write directly to the chairman, or a member of the board. Or write to the address on your phone bill. While you are waiting for a reply go through the normal channels of ringing an advisor. Most of all get your complaint escalated if you are still unhappy with the outcome”.

“Make a note of the advisors name, however they may only give their first name for security reasons (or alternatively ask for their EIN number). Ask for their managers name and a contact number if they say they are going to ring you back. Most of all you need a reference number for your complaint”.

I take no responsibility for incorrect numbers or info here. I found this info on forums and have just collected together what I thought might be helpful to resolve your issue. However if you are raising complaints BT and you find an alternative way of contacting them, please contact me and I will amend this Complaints BT page.