I’ve been asked by many people for a Complaints BT number other than 150 or 151, so I decided to look on the net. I have found a number of BT Contact Numbers, and BT Complaints addresses.
I haven’t verified these, but if you are wondering how to complain to BT, and have been drained of all energy stuck in endless loops and call centre switchboards in Bongo Bongo land, you might be just desperate enough to try!
Complaints BT – Get straight through
Here are a selection of BT Complaints numbers, addresses, and alternatives I found, some posted on forums. My advice is to type a letter in Word, save it and print it out, then send it to one or more addresses below using 1st class post. I’m sure you will get a response within a few days. Having saved your letter you can also try emailing it to the Complaints BT addresses below.
The quality of information on this page depends on your feedback – if you find an effective way of complaining to BT, or an address or phone number to get through that I haven’t published, please share it with me and help hundreds of other desperate customers.
Customer Service Director
You could write to BT Head Office,
British Telecommunications PLC
81 Newgate Street,
London EC1A 7AJ
Or perhaps email The Chairman Sir Michael Rake
The board of directors names can be found here Our board
“The email addresses are firstname.lastname@example.org at 9am this morning i had a personal reply from Gavin Patterson email: email@example.com Chief executive BT Retail. 30 mins later i was called by ‘High Level Complaints BT’ team with refund and compensation”, explained one complainant.
BT High Level complaints number used to be 0800 731 2762.
“I got through to this number which got me more information on an ongoing prob with BT – OFCOM Reference Team (0300 123 3333) & (0807 312 762 762) where I was treated with the greatest of respect and efficiency”.
Talk to Ofcom
Ofcom Tel 020 7981 3040
Might also be worth having a read of this as well: Code of practice for residential customers and small businesses
You may prefer to lodge a complaint with Otelo (providing you have either received a deadlock letter or your complaint has been ongoing for 12 weeks)
Otelo is the ADR that deal with BT. If you complaint is still ongoing you should Read this :- Ofcom – How to complain and if you’ve done everything there contact them Office of the Telecommunications Ombudsman – Contact Us
Otelo’s contact details are as follows:
Otelo (Office of the Telecommunications Ombudsman)
PO Box 730
Warrington WA4 6WU
Phone: 0845 050 1614
Fax: 0845 050 1615
“The best way to get to the high level Complaints BT department is to either write directly to the chairman or a member of the board. Or to the address on the bill. While you are waiting to hear back from these letters go through the normal channels of ringing an advisor and insist on getting the complaint escalated if you are still unhappy with the outcome”.
“Try and get the advisors name, however they may only give there first name for security reasons (or alternatively ask for their EIN number). Ask for their managers name and a contact number if they say they are going to ring you back, but most importantly you need a reference number for your complaint”.
Once again I take no responsibility for incorrect numbers or info here, I found this info on forums and have just collected together what I thought might be relevant and help you. However if you are raising complaints BT and you find a better way of contacting them, please drop me a line and I will amend this Complaints BT page.