Line Fault, Broadband Speed Test

Here’s how to do a Broadband Speed test to determine if you have a line fault to make sure your Broadband connection line quality is acceptable. It’s quick and easy to test your Internet speed! Just select Broadband Speed Test for Apple Ipad Iphone or normal PC link in blue on the right.

If you have a crackly or noisy line fault this will massively slow your internet speed, and you need to do some investigating so grab a coffee and have a read, and I hope I can help you!.

BT Engineer

The Good old days – when I used to work as a BT Engineer

Telephone Line Fault – What to check yourself, by Local Telephone Engineer Geoff Grove

Your telephone line fault will be fixed free if the problem is just down to normal wear and tear.
BT Openreach own the external network and maintain your telephone line wiring from the exchange, up to and including your BT Master Socket or NTE5. You pay line rental to your Service Provider who is obliged to arrange for Openreach to maintain your telephone line if it goes wrong.

A BT Engineer cannot charge you if the phone is dead and the line fault is with the Master Socket or phone wiring back to the exchange, provided you’ve not caused any damage yourself, and there’s no building defect causing corrosion or damp wiring inside your premises.

If you need to contact BT directly to place an order, investigate a line fault, increase Internet speed or you are at the end of your tether and want to escalate a complaint click HERE for BT Contact Numbers

BT Test Socket, Master Socket, NTE5 front plate

If you have the new style master socket called an NTE5 (has a separate split front panel) you can undo the two screws securing the lower plate, then carefully pull it forward and out of the way just enough to expose a second test socket. You can plug your phone, or even the broadband router or BT Home Hub into this and see if things are OK. Run my Broadband Speed Test to check everything is alright (Blue link top right hand side of this page). An Increase Internet Speed should be observed – it will now be at it’s fastest available to your property, and if below an acceptable minimum level you should contact your Service Provider and suspect a fault with their wiring.

Line Fault Master Socket TestIf you plug a phone in the test socket and your phone line is dead, just call your service provider, and they will send BT Openreach out to repair the line fault.

Check for corrosion before calling BT

Make sure you don’t have dampness or water ingress around the socket because a fault due to corrosion as a result of a building defect is chargeable by your Service Provider.

If you plug a phone in to the test socket and things are OK, then you have a LINE FAULT ON YOUR OWN EQUIPMENT. It now becomes your responsibility.

First unplug every broadband filter, phone, Sky box telephone lead, all at once. Now replace the front plate. Plug a known good phone in, or just your BT router or Home Hub, and do my speed test (click link top right in blue). If your line is OK, plug each phone and filter back in – one at a time into the sockets and check for dial tone. You should be able to eliminate which one is causing the fault.

If your line is OK with the plate removed, but still faulty when you plug the Master Socket front plate back in with all your other equipment unplugged you have a LINE FAULT WITH YOUR OWN WIRING and it’s time to call an Ex BT Telephone Engineer like me!

Go on – dial my number, I’d love to hear from you!
Call Now 01702 200800 or 07790 200800

Line Fault


Broadband Speed Test, Increase Internet Speed

Broadband is strange, in that it can still function with just 1 wire intact. Your telephone line comes in to the house using 2 wires, so if there’s a break in only 1 wire your phone will be dead, however your broadband may still work! The Broadband speed test results should indicate a drop in internet connection speed, indicating that you have a line fault.

Carry out a simple Broadband Speed Test and USwitch will reveal what speed your neighbours are getting too!

Click here Test My Broadband Speed Now

It’s a great quick way to see if everything is fine or not. The kind of broadband speed test result you want to see is upwards of 3mb Download speed. If you have Fibre Broadband you may have upwards of 25mb.
See, easy! 🙂

This Uswitch speed test is so quick and easy to do, and it won’t put any stupid programs or spy ware on your computer or hurt it in any way. It’s free, reliable, and will test your telephone wiring and Home Hub or BT Router all in one go. If you have a Mac Ipad or Iphone you may need to use a Mac Speed Tester like this Apple Mac and Ipad Speed Test because Apple devices won’t work with Flash Player which some speed test sites use to check your speed.

See how you get on. If you need any help you know where to come, help is here and it won’t cost you a fortune!
Here are some of my reviews. As new ones are submitted they appear here!

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Local Telephone Engineer Geoff Grove
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Thanks for reading about me, Geoff Grove – Local Telephone Engineer. I’m ready to Fix a Line Fault, Broadband Speed Test, Increase Internet Speed