My Background as a Phone Engineer in Southend. Why I sadly quit my Job and left BT Openreach to become a successful Independent Phone Engineer.

phone engineer

The ‘Good Old Days’ when I was a phone engineer working for BT Openreach.

Here’s where it all started working as a phone Engineer. When BT decided to install trackers in everyone’s vans, forcibly implement Saturday working & shift patterns, I felt my only option was to quit my job and leave the company I had so loved to be a part of-for the last 23 years.

Along with so many other BT Phone Engineer I felt betrayed. The new management style was far removed from the previous ‘caring’ company we all worked for. I really miss working for BT – as it was, & over the years have gained so much knowledge as a BT Phone Engineer covering the Southend, Wickford, Woodham Ferrers, Rayleigh and Benfleet area, that it would be a sad waste not to put it to good use.
We (older) guys helped build the network that the younger generation of engineers has now inherited and have to maintain. We trained new recruits to a high standard, but tough time constraints have created unbelievable pressure on BT Engineers nowadays. Restrictive time constraints, in my opinion, force a compromise in customer service, missed appointments, and rushed workmanship to just do the minimum required, and dash.

Time for a new start & hopefully if I am successful I will inspire many others who feel stuck – employed by BT in a seemingly helpless situation.

My New Telephone Engineer Job, My wider objective

I wish to provide a cost effective, independent, friendly solution to many broadband and phone problems, by harnessing experienced skilled Ex BT Engineers. By providing a database, searchable by postcode to the public, businesses, or careers offices to ‘find an Ex BT phone engineer in your area’. To encourage currently employed telephone engineers that there is a bright new future if they do change career, possibly embarking on a new idea.

Why choose me / us?

My employment at BT Openreach gave me years of experience, & I have received the best training possible covering all aspects of my BT Job, and completing tasks in a safe, professional manner. Your local Ex BT Engineers will have an invaluable set of skills too.

All BT engineers have been security cleared by BT & regularly work in restricted access areas such as banks & prisons. My old BT Job often meant I was working in high security buildings and interesting environments that not many people ever get to see. Most BT engineers I’ve met are conscientious, trustworthy and take a pride in their work. They want to do a good job, however the new way of working doesn’t always give adequate time.

Phone Engineer, independent services I provide locally.

Line checks on your own equipment and wiring.

Shift / renew / recover old wiring.

Provide additional extension sockets in a new location

Check slow broadband issues

Provide basic computer lessons for beginners.

Price List

  • Faults diagnosed to be in customers premises, or proven to outside BT network    £50
  • Extension sockets (for sky boxes, computers etc)                                                      £65 each
  • Wiring shifted or re routed for window replacement                                                 £65
  • Unsightly wiring tidied up, redundant wiring recovered.
  • Same high standard of workmanship as BT, no compromise.
  • Fraction of the cost! No VAT. No foreign switchboard to negotiate!
  • Work carried out quickly, when you would like it done, anytime!
  • Local, friendly, trustworthy service provided by independent Ex-BT engineers.


Independent Ex BT Openreach Phone Engineer Geoff Grove. My BT Job background.