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Storm Damage

Posted by on Jul 18, 2014 in Uncategorized | Comments Off

Storm damage and lightning strikes play havoc with telephone lines and sensitive electrical equipment. A lightning strike can travel along the Openreach network and damage sockets, wiring and equipment plugged in during a storm. If your phone line is dead after a thunder storm it’s time to do some tests and determine if you should call your service provider or an Independent Telephone Engineer.

Storms in Essex

Over this weekend storms lightning and flooding hit a wide area across Essex and many houses have sustained storm damage. On one day there were in the region of 3000 lightning strikes across the UK. Cordless phones and answering machines are sensitive pieces of equipment and often fail because they are plugged into both the telephone line and electrical power socket providing a path between the two networks for a discharge.

Safeguard yourself from Storm Damage

The safe option if a storm is due is to unplug telephones and televisions (as tv aerials can pick up the static charge too) until the storm has passed.
Storm-damage

Lightning Protection

There is lightning protection fitted inside each Master Socket – even if it’s the old style. There is also lightning protection fitted at the telephone exchange, however a direct or indirect lightning strike can still cause serious damage. I’ve seen the front blown off of sockets, and blackened charred circuit boards.

Lightning Damage

Lightning damage and Storm Damage to telephone sockets and wiring after the master socket is your own responsibility and chargeable if you call out BT Openreach to fix it.

What to do if your line is dead

If your phone is dead, first make sure the handset is ok. Try your phone in a neighbours house to ensure it works. Then identify your Master Socket and using a small screwdriver remove the front plate. Plug your known good working phone into the test socket and check for dial tone. Make a test call to and from your mobile so you know everything is OK.

If your line is now ok, but when you plug the front plate back in it goes dead, then you have a short circuit fault on your own wiring or equipment and it looks likely that you have suffered Storm Damage from a lightning strike nearby.

Unplug all equipment

Unplug ALL filters, Sky Boxes and telephones from the other sockets in the house. It might be an inconvenience but doing this test will possibly save you money and get you back working quicker. Check again with your known good phone in each telephone socket. If you now have dial tone then the short circuit fault is in one of the pieces of equipment or filters you previously removed. One by one plug back in and test each time until you find the problem.

Line is still dead with no other equipment plugged in

If the line goes dead when the front plate is plugged in but there is no other equipment connected, then you have a wiring fault within your premises and need a local telephone engineer to trace and fix it. Give me a call and see if I can save you some money and time! 01702 200800

Telephone Engineers Local to you

Posted by on Jul 9, 2014 in Uncategorized | Comments Off

Telephone-Engineers-LocalTelephone Engineers local to you join forces with one of the fastest expanding UK Telecoms teams this year.

Telephone Engineers local to you

Ex BT Engineers .com now passes work to nearly 70 Ex BT Openreach Local Telephone Engineers ready to repair Broadband faults, improve your Internet speed, tidy up wiring and fit new telephone extension sockets for Sky boxes.

It’s so quick and easy to talk to Geoff – the founder of Ex BT Engineers .com and experience excellent service.
You will instantly feel at ease being able to talk to someone local with a telecoms engineering background who understands what you want and will do all he can to ensure your troubles and concerns melt away.

A simple quick solution is often found to the many problems customers face each day, and you can deal directly with the engineer that will make the visit to you.

I want the whole customer experience to be excellent from start to finish. I want the level of service to exceed expectations, and match the level of training given to us by British Telecom back in the old days. I want confidence to return to the Telecoms industry and customers to get their phone lines repaired within days, by a Telephone Engineer local to them and at a surprisingly low price.

Telephone Engineers local to you across the UK are just one phone call away

Customers can find a local telephone engineer by looking at the UK map below, then make one call to Geoff on 07790 200800, explain the problem and book an engineer visit.

Map and contact details – click and scroll down to see Geoff’s team!

Map Simplicity, efficiency, and clarity are the key to my website’s success to serve the general public faster than they ever thought possible…

You’ve heard of ‘Superfast Broadband’, well here’s a ‘Superfast Repair Service’. Telephone Engineers local to you, just call 01702 200800 or 07790 200800 and speak to Geoff Grove

BT Recruit

Posted by on May 20, 2014 in Uncategorized | Comments Off

BT recruit 1,600 staff

I’ve just seen an article in The Guardian, Monday 19 May 2014 which tells of good news for customers and employment opportunities for many as BT recruit extra staff.

bt-recruitOfcom will impose tough sanctions on BT this week to ensure faults are fixed and new lines are installed faster
BT is to create 1,600 engineering jobs amid moves to improve customer service and install lines and fix faults more quickly.

BT is hiring 1,600 engineers amid criticism from regulators over the speed at which new internet connections are installed and faults are repaired.

The telecoms company, whose network is also relied on by dozens of other broadband providers including Sky and TalkTalk, has been rapped by watchdogs for leaving customers stranded without web access for too long.

Watchdog Ofcom will on Tuesday publish its final decision on tough new sanctions designed to ensure BT repairs faults within two working days and installs new lines within 12 working days.

“One customer being out of service for too long is one too many,” said Joe Garner, chief executive of Openreach, which builds and maintains BT’s network. “Millions of customers depend on broadband and they rely on us to keep them connected, whatever the weather.” Garner said the new recruits would be a “welcome boost” to an engineering workforce that completes hundreds of thousands of jobs – such as installing fibre optic lines – each week.

Garner promised that by the summer, BT would publish regular information on its service performance. The only information available to the public, on the website of the Office of the Telecoms Adjudicator, is often difficult to understand.Garner has promised to be better at maintaining Openreach’s vast network, which reaches almost all of the UK’s 28 million premises, for example by rewiring ageing telegraph poles before faults occur.

However, he said Openreach will not be setting up a call centre to deal with customer complaints. Those with a broadband problem will have to deal with whoever bills them for broadband, whether that be BT’s own retail arm or another company.

Openreach employs more people than the Navy, with 31,600 staff. As the company has been ramping up the roll out of its fibre-optic network, numbers have grown by 1,200 in the last year. As BT recruit, many will be drawn from the armed forces, with Garner emphasising there will be jobs for wounded personnel. He also wants more female engineers – less than 10% of Openreach staff are women. “There’s no reason why that can’t change,” said Garner. We’ll be a better organisation if we better reflect the society we are part of, why would we not be fishing in half the labour pool?

Ofcom will impose tough sanctions on BT this week to ensure faults are fixed and new lines are installed faster BT’s service has in the past been hampered by bad weather, particularly when rain floods its ducts and manholes. During 2012, the wettest year on record, the time it took to install the some fibre lines fell to 18 days on average. During 2011, repairs slowed to an average of six days.

Installations have picked up and are now within target, but TalkTalk says a third of faults reported by its customers are not fixed on time. Ofcom is expected to propose that by the financial year beginning April 2016, targets will have to be met 80% of the time. If they are not, BT could be fined.

An Ofcom spokesperson said: “We have been concerned about how long Openreach is taking to complete both repairs and installations. That is why we have proposed new targets which Openreach must meet in future, or else face the possibility of fines.”

Reader complaints to the Guardian have highlighted that newly build properties can take up to six months to connect. Garner said he was recruiting managers to ensure better communications with developers, so that BT worked more in tandem with building projects.

“Newbuilds is a hotspot,” admitted Garner. “We are putting a lot of focus on it its going to take us a bit longer to get on top of that. What I put top of the list is making sure if someone is out of service they are back in service quickly.”

BT recruit staff and engineers is great news for customers and a welcome expansion of their workforce with new job opportunities for armed forces people too.

Sky not working

Posted by on May 4, 2014 in blog, Uncategorized | Comments Off

Sky not working


sky-not-workingA few neighbours reported their Sky not working – they had no telephone or broadband internet service. They complained of having no dial tone and their phones were completely dead. They also lost Internet and Broadband connection.

When asking around the rest of their street it seems that the fault only applied to Sky customers. I checked the official Sky website which states that Sky have an outage affecting East Anglia Sky customers due to equipment maintenance and scheduled upgrades taking place.

Sky scheduled maintenance work has over run causing loss of telephone service to Sky customers. The problem is in hand and Sky hope to restore telephone and broadband service to customers as soon as possible.

If your Sky not working then the first thing to do before calling Sky Customer Services is to just try a known good phone plugged directly into the test socket or master socket.

Sky Service Status

You can instantly check the Sky Service Status in your area if you have internet access by following the link below.
Full details of Sky Outage and Sky not working can be found on the Sky official website here Sky Service Status with details of areas affected and regular updates to let you know when telephone and broadband service is likely to be restored.


Internet speed – What can I do to increase it ?

Posted by on Mar 8, 2014 in Uncategorized | Comments Off

Internet Speed – What can I do to increase it ?



First things first – before checking your Internet speed make a call using your land line for a couple of minutes to check that you have dial tone, and to make sure that the line is free from any noise or crackles. You might not have used your land line phone for a while and even if your Internet is working it only needs 1 wire to function. Therefore if there was a fault on your line slowing your Internet speed down you would never realise unless you tried to make a call. If you discover your line is dead, follow my instructions on this page Phone line dead – what to check

Simplify things – keep it basic, go cordless

Here’s a great looking Panasonic with top reviews and a low price!
Consider doing away with unused extension sockets. With just the BT master socket and no other wiring attached you will be getting the very best Internet speed direct from the street, without any losses. How about just having a master socket or NTE and using a good quality cordless phone to replace your old tired phone. Here’s a terrific Panasonic phone from Amazon which has great reviews and won’t hurt your wallet. You could pop a handset in the garage or near the back door so if you’re cleaning the car or gardening you don’t have to take off boots to answer a call. I brought one myself and have been very pleased. Click my link, buy it, plug it in, and away you go!

Internet-speedThere are various ways to speed up your Internet speed by making some simple changes to your existing telephone wiring in your house to maximise internet connection speeds. These include removing the ‘Bell Circuit’ – an old standard BT way of connecting telephone sockets around your house, which is fine when used just for telephony, but a different story with Broadband signals.

Filtered Front Plate, or Digital Plate

Making sure you have a new style master socket also known as an NTE5 is good practise, but a further enhancement is made to this by fitting a ‘Digital Front Plate’, or ‘Filter Plate’, which acts as a barrier between your phone line coming in, and the rest of your own wiring and extension sockets which could normally slow your line. With the ‘Filter plate’ a barrier is placed between your wiring and the BT Openreach line coming in, ensuring you have the very best broadband connection speed possible. I can fit these for you and give your wiring a complete health check and tidy up.

Increase Internet speed with Fibre Broadband BT Infinity

BT Infinity Superfast Broadband will make your Internet speed much faster. You could see a speed increase of ten times what you are currently getting. End those frustrating pauses while you watch that blue bar climbing across your screen, which always seems to take for ever! A word of caution – when you book an engineer to visit be sure to make it clear if you have working BT Telephone Extension sockets, and state that you want them to remain that way before any modification of your wiring goes ahead.

Booking a visit with a local broadband engineer

You’re already close to arranging a visit to end your frustration caused by slow Internet speed, so go ahead and pick that phone up. Call me and have a chat, tell me what you expect to achieve and If I can help you I will ! Simple good old fashioned service with a smile :-)

For an engineer near you click here

Internet Speed in my area – find out what speed your neighbours are getting with Uswitch Streetstats !

While fault finding someone’s slow broadband connection I came across this incredibly handy comparison website that does a broadband test showing what speed my neighbours get and I want to share it with you.

Uswitch Broadband Streetstats broadband test speed checker

It’s so very quick and easy to use. There’s no cost, or dodgy software to download. Simply click on the link below, which will take you directly to the Uswitch website and present you with a box to enter your postcode. Once you have done that, press enter. Next, a Google Map type screen shows pushpins displaying a broadband speed test result – all over your neighbourhood ! I was able to test and demonstrate my customers broadband connection and compare it with other houses in their road and surrounding homes. We could see what kind of speed was achievable, and how abysmal theirs was before I started work on their old wiring. See instantly if you are getting a slower broadband connection than the average for your street, or if in fact you are their envy! broadband-speedTry it now – type in your post code here Uswitch Broadband Speed Test Streetstats

Telephone wiring check – book a local Ex BT Engineer

Store my number in your phone and call me! Tell your friends about my service! Geoff 07790 200800


What broadband speed are my neighbours getting ?

Posted by on Mar 4, 2014 in Uncategorized | Comments Off

How can I see what other neighbours are getting in my road, and how do I know if my speed is slower than what I should expect?
There’s a website with a gadget – simply put in your postcode and it will show you with a Google style map what speeds are available in your area to each house ! Read more Broadband speed in my neighbourhood

XBox Problems

Posted by on Dec 26, 2013 in Uncategorized | Comments Off

Ok so you have your new XBox but you’re having XBox problems connecting to the internet? Explore my site for a few things you can check yourself.

XBox Ping Time

XBox-problemsIn order not to keep getting shot or beaten by your enemy or opponent you need a good fast Broadband connection. Do a broadband speed test (see my links on the right) to make sure your line is quick. If the Broadband Speed Test gives you some good results but you still have poor XBox connection, you need to think about the wireless strength.

 

 

XBox connection using a network cable – no more lag

If your router or Home Hub are some distance away, you might consider a wired network connection with an ethernet cable, directly from your XBox to the router. This will eliminate any lag or XBox problems with walls and insulation causing bad signal strength in your house.

XBox problems

I have engineers right across the UK who can come round, test your internet speed and check your house telephone wiring to make sure everything is ok. After doing that, you might want a network connection point run from your router or hub to your XBox or Sky Box. This will enable you to download films using the On Demand much faster, and without buffering time.

It’s not expensive so call me now and I can help you find a quick solution to all your connection and internet based XBox problems !

BT Lines Down

Posted by on Dec 6, 2013 in blog | Comments Off

With all the local flooding and sea defences stretched to the limit, there is bound to be major disruption with many BT Lines down. Phone lines have taken a pounding from the elements causing loss of broadband and dial tone.

Superfast Broadband Repair Service for flooded areas

flood-damageWater damage and flooding don’t bode well with anything electrical, and as the water subsides, BT joint boxes will still be full of water.

A wet underground joint will cause noise and slow broadband but if it’s in the BT Openreach network it has to be dealt with by a BT Openreach Engineer. Your first call is to your Service Provider, as Openreach cannot be contacted directly.

If the water damage, storm damage or dampness has affected wiring and telephone sockets in your own premises, then cost effective help and a Superfast response starts here!

Customer care comes first!

Call me and see how I can help you! I’m proud to have a team of 50 Ex BT Engineers right across the UK, local to you, ready to carry out repairs or install a new socket and improve Broadband speed at a time convenient to you.

Our prices and friendly service will restore your faith in a modern aged small business with a single objective: Pulling all stops out to serve our customers well, from start to finish.

For a Superfast Repair Service call NOW! 01702 200800 or 07790 200800 and get an instant response.

Who’s number ?

Posted by on Dec 2, 2013 in blog, Uncategorized | Comments Off

Area Codes

Have you ever wondered who’s number is this? Who just called me? Have you ever received a call on your mobile or landline from a number you don’t recognise and thought…. who is calling me? Use the link below to look up the phone number and it will tell you where the call originated from.

Who's-number

Who’s number ?

How to trace a call is very difficult but using an Area Code finder you will be able to locate the area the call was made from. It works like a reverse phone lookup website.

Who calls me?

If you need to find out details about a telephone number or who calls me you can try googling the number or enter the phone number in the Area Code finder below.

To find out about a phone number of a missed call you can dial 1471 to reveal the telephone number.

Click here Who’s number and enter the unkown number or suspicious phone number to find out who is calling you?

51 Ex BT Engineers now cover local work near you

Posted by on Nov 6, 2013 in Uncategorized | Comments Off

Ex BT Engineers join forces with one of the fastest expanding Telecom websites this year.

Local-BT-Engineers
Ex BT Engineers .com now passes work to 51 local Ex Openreach Engineers ready to repair broadband faults, improve your internet speed, and fit new telephone extension sockets for Sky boxes.

It’s so quick and easy to talk to Geoff – the founder of Ex BT Engineers.com and experience excellent service. You will instantly feel at ease being able to talk to someone with an engineering background who understands what you want and will do all he can to ensure your troubles and concerns melt away.

A simple quick solution is often found to the many problems customers face each day, and you can deal directly with the engineer that will make the visit to you.

I want the whole customer experience to be excellent from start to finish.
I want the level of service to exceed expectations, and match the level of training given to us by British Telecom back in the old days.
I want confidence to return, and customers to get their phone lines repaired within days, by a local BT engineer and at a suprisingly low price.

Customers can find a local telephone engineer by looking at the UK map, then make one call to Geoff on 07790 200800, explain the problem and book an engineer visit.

Simplicity, efficiency, and clarity are the key to my website’s success to serve the general public faster than they ever thought possible…

You’ve heard of ‘Superfast Broadband’, well here’s a  ‘Superfast Repair Service’.

Geoff Grove