Can I Move Master Socket ?
Many people call me asking can I move Master Socket to a more suitable position. Your main telephone point may not be in an ideal location. In some houses I’ve been to, the master telephone socket is in the hallway and not next to an electrical socket. This is impractical when it comes to plugging in a router hub or cordless phone. Trailing wires present a trip hazard and will wear through if positioned under carpet, so it’s best to move master socket to a more practical position.
Where is the Best Position for a BT Master Telephone Socket
I would recommend move master socket to the lounge, near to where the TV is situated. That way the Broadband Router can plug into the telephone line and Ethernet patch leads can connect the hub to your Sky TV Box or an X-Box. This will make the Sky On Demand download much faster than relying on WiFi. Many TV’s nowadays are SMART TV’s and require an Ethernet network connection so now your Hub will be in the best position to allow you to do this too. The family probably use mobile phones and tablets in the viscinity of the lounge so your router will work much better with WiFi as it will now be more central.
How to Move Master Socket
If you are a BT customer you can call BT on 150 for the Sales Department and book an appointment to move the master socket. It will cost you in the region of £130
If you call out an independent Telephone Engineer some will be reluctant to touch the main telephone socket as this is down to BT Openreach to maintain. Some telephone engineers will do the work for you, others less willing. Having worked for BT for 23 years, one of my main jobs was to remove the old dial phones and replace with a plug and socket instead of the Hardwired installation. I have replaced and moved many BT Master Sockets.
Now that I am working as an independent Telephone Engineer I’m not sure if I should move the master socket. I have the technical expertise and I was trained by BT to carry out any work on a phone line. BT is a huge company, and if I called 150 and spoke to someone in India, can you imagine how long the conversation would last if I tried to obtain authorisation to do this type of work? I would say it is in BTs interest for me to move master socket because if I mess it up they would get £130 to put things right. Of course I wouldn’t mess anything up and the job would be done to a high standard and work first time, perfectly.
You could try moving the master socket yourself but if you get things wrong then BT will present you with a hefty bill to reinstate the wiring. Therefore it is best done by someone who knows how it should be done properly.
Master Socket Test Plate
The correct way of wiring a Master Socket or as BT call it an NTE 5 is for your telephone line to electrically connect to it first. It must be first in line, before any of the other telephone sockets in your house. Your extension wiring around the house connects to the removable front Test Plate. This gives you a way of isolating your own wiring by undoing the two font plate screws and moving to one side. This reveals a second socket, or Test Socket, and enables you to plug your phone in to make sure that the telephone line from outside has dial tone and functions correctly.
Filtered ‘Digital Front Plate or Fibre Front Plate
Wiring your Master Socket up correctly in this way makes it difficult to attempt this as a DIY job. If the Master Socket is just ‘teed into the line’ then the extension socket wiring may slow your Broadband and Internet down. A Filtered Front Plate or ‘Digital Plate’ is a good idea to have in place. It acts as a barrier between the Master Socket and the rest of your extension wiring, meaning that you can achieve the highest speed possible for your computer and X-Box. This Filtered Front Plate is also sometimes called a Fibre Front Plate as it is used when you have High Speed Fibre Broadband, or BT Infinity fitted.
I would like to welcome aboard Michael Blackston, Darren Rogan, Rob Govier, Mark Thomas and Ross Scott. They are the latest Telephone Engineers join our team of over 70 Telephone Engineers based right across the UK.
‘Together we cover Telephone Broadband and Business Telephone Systems across whole of the UK, England Scotland and Wales’
Rob Govier covers work in Stockton-On-Tees, and is the director of Telecom Green.
Michael Blackston specialises in Business Telephone Systems and Structured Cabling and has many years experience with BT. Like myself he became disillusioned and left to start his own company. He is based in Burnley.
Darren Rogan carries out Telephone and Broadband repairs in the Falkirk Scotland area.
Mark Thomas based in Slough has a background working on Mitel and Panasonic Business Telephone Systems.
Ross Scott is Special Fault Investigation trained, and covers Birkenhead, Merseyside and Liverpool. He is happy to run CAT 5 and CAT 6 networks for home and small business installations.
These are the latest Telephone Engineers to join my specialist team, and collectively we have a pool of considerable experience and knowledge.
Register your interest
If you know someone who has worked for BT and would like to register for work in their own area, then please get in touch or forward my details to them.
When you want Internet access in a remote part of your house, you could use Powerline Adapters to obtain a wired Ethernet connection using your existing household electrical wiring.
How the Powerline Adaptors work
Using the latest technology, you can get up to 500mbps of data transfer using the TP Link Powerline Adapters to connect your computer or television in a different room. The Broadband signal comes out of your Hub, and plugs into the Powerline Adapter using an Ethernet lead. This then plugs into your household mains socket. The Broadband signal is sent around the house on your electrical wiring, and decoded in the room of your choice using the second supplied Powerline Adapter. This gives you an Ethernet connection for your Smart TV, Computer or Sky Box.
You don’t need any cables run round your skirting board and no more mess! Just buy a pair of Powerline Adapters if you want to connect your Sky box, BT Vision, X-Box or Desktop PC to your router which is in another room.
When you use Powerline Adaptors, plug them directly into the wall socket. they work faster this way rather than plugging them into an extension lead, or plug block.
Keep the packaging. Sometimes, depending on your house wiring, powerline Adapters may not work. It is trial and error. In most houses with one consumer unit you should be able to connect.
TP Link Powerline Adapters
Click on my link above, which will take you straight to Amazon. You will see that the Powerline Adapters I have recommended have over 2,300 positive reviews meaning that you can buy with confidence.
Rememver to keep the packaging, just in case they don’t work in your particular situation.
Carry on reading my Blog if you could also do with some new wireless cordless handsets as I have some I recommend that also have rave reviews!
Watch out for this unpaid bill Scam and spread the word!
Unpaid Bill Scam
Received a phone call from BT, informing me that he was disconnecting me because of an unpaid bill.. He demanded payment immediately of £31.00 or it would be £ 118.00 to re-connect at a later date. The guy wasn’t even fazed when I told him I was with Virgin Media, allegedly VM have to pay BT a percentage for line rental! I asked the guy’s name – he gave me the very ‘English’ John Peacock with a very ‘African’ accent – & phone number -0800 0800 152.
Obviously the fellow realized I didn’t believe his story, so offered to demonstrate that he was from BT. I asked how & he told me to hang up & try phoning someone – he would disconnect my phone to prevent this. AND HE DID !! My phone was dead – no engaged tone, nothing – until he phoned me again. Very pleased with himself, he asked if that was enough proof that he was with BT. I asked how the payment was to be made & he said credit card, there & then. I said that I didn’t know how he’d done it, but I had absolutely no intention of paying him, I didn’t believe his name or that he worked for BT. He hung up. I dialed 1471 -number withheld I phoned his fictitious 0800 number – not recognized.
So I phoned the police to let them know about this unpaid bill scam. I wasn’t the first! It’s only just started apparently, but it is escalating. Their advice was to let as many people as possible know of this scam. The fact that the phone does go off would probably convince some people it’s real, so please make as many friends & family aware of this. How is it done? This is good but not that clever. He gave the wrong number – it should have been 0800 800 152 which takes you through to BT Business. The cutting off of the line is very simple, he stays on the line with the mute button on and you can’t dial out – but he can hear you trying. (This is because the person who initiates a call is the one to terminate it). When you stop trying he cuts off and immediately calls back. You could almost be convinced! The sad thing is that it is so simple that it will certainly fool many.
By the way this is not about getting the cash as this would not get past merchant services – it is all about getting the credit card details which include the security number, to be used for larger purchases.
Please alert friends about this unpaid bill scam by sharing this page
Ever thought of running your own telephone extension wiring and going the DIY route? Well help is here!
I have another website called Telephone Extension Socket .com set up specifically to help DIY minded people and encourage them to ‘have a go’ themselves.
Running your own telephone extension made easier
You will find details of telephone wiring colour codes, information about what the wires do, and photos to show you what the wiring should look like inside your Master Telephone Socket or telephone junction box.
I’ve included a ‘Parts Page’ with links to telephone extension sockets, cables and an inserter tool necessary to make a good job.
Should you end up stuck, don’t feel like you’re on your own. Pick up the phone and have an engineer come to the rescue put things right !
Here’s a good Broadband Repeater Broadband Range Extender from Amazon. Try this nifty gadget!
Netgear Broadband Repeater Broadband Extender
Boost your Wifi coverage with the Netgear Broadband Repeater available from Amazon.
To purchase click below.
With over 1900 people buying and reviewing this Broadband Repeater and giving it a 4 star review average, you can buy with confidence. What’s more for £35 you will be able to receive Internet and Broadband signals in that dead spot in your house – without having to run unsightly cables or going to any other expense.
Netgear WN3000RP-200UKS 300Mbps Universal Wi-Fi Range Extender
All you do is plug this Broadband Range extender gadget into a power point say half way between the room that your router is in, and the area where you can’t get the Internet signal. It receives the Broadband signal wirelessly from your Router, and re transmits it, covering those areas where currently you cannot connect to the Internet.
Click my link above to take you direct to Amazon, or carry on reading more here.
Info direct from the Amazon website:
N300 WiFi Range Extender features:
802.11n, 1-Port, Wall-plug, External Antennas
Turn Dead Zones Into Connected Corners
Move around with your mobile devices and keep them connected by giving your existing WiFi a boost. This small, easy-to-install wall-plug WiFi range extender also creates new WiFi connectivity for up to 1 wired device like a Smart TV, Blu-ray player or game console.
•Extends wireless coverage
•Easy install – no CD required
•Connect iPad, Smartphones, and more
•Push ‘N’ Connect with WPS
•Smart LED Indicators
How can I block calls to my home phone line – bar unwanted sales calls and nuisance calls that drive me mad, all day long? I researched how to stop receiving unwanted calls using a Call Blocker device and came up with this unit available from Amazon, which has received thousands glowing reviews.
Block Calls with the CPR1200 Nuisance Call Blocker
It comes programmed with 200 known telesales numbers and automated dialer numbers so it’s ready to block calls for you straight out of the box. In fact, it can store an additional 1000 numbers that you prefer not to receive calls from.
You can simply press a button on the device if you receive an unwanted call, and it will instantly block calls from that caller and store their number in it’s memory, so you never get hassled again!
The Call Blocker unit allows you to bar calls from anyone’s number you add to it’s memory.
In order for the unit to work and register incoming caller numbers, Caller ID must be activated on your phone line by calling your Service Provider.
Doesn’t require batteries or a power supply!
The best bit is it’s very inexpensive to purchase and to run! It doesn’t need a power supply or batteries, as it gets it’s power directly from the telephone line. This means you can install it in a convenient place without too many extra wires. When you read about the features and options of types of caller you want to exclude, it’s great value for what it does!
Many nuisance calls originate overseas, so with this unit you can choose to Block Calls from all International numbers. Lots of people choose to block any withheld number from calling, and the CPR1200 Call Blocker can be set to do this too.
Go direct to Amazon website, read reviews, find out how to block calls and purchase your Call Block device
At A Glance
- Worlds number 1 Call Blocker – ready programmed with 200 rogue calling numbers
- Block unwanted callers at the touch of a button with the “Block Now” button
- Block Area Codes, International, Withheld, Private, Unavailable type masked calls
- 1200 Number Capacity – Line-powered (no external power or batteries needed )
- Small Discreet and Easy to Install
- Note : The 1200 number in the product title refers to the amount of Block Calls numbers you can block with this device (200 programmed and an additional 1000 set by user).
CPR All-In-One Nuisance Call Blocker with 1,200 Number Capacity
The CPR Call Blocker model is ready programed with 200 known numbers which have been allocated as nuisance callers and will block any call originating from any of these numbers. The CPR call blocker will also reject any caller that is withholding their number, so you will minimize any sales calls immediately. The ‘Block Now’ button is located on the top of the unit. At the touch of a button the unwanted caller’s number is logged into the unit’s memory, the call will hang up and the number blocked permanently. This feature allows you to block calls from up to a further 1000 unwanted callers as they are calling you.
Small, Discreet and Easy to Install – Plug it in and away you go!
It’s small, discreet and easy to set up and works with any home phone line, even if you have additional handsets or have a broadband connection. The unit is powered by your telephone line so there is no external power or batteries needed. Please note: Caller ID needs to be activated on your telephone line for this product to work.
Block Nuisance Calls Now with CPR Call Blocker
CPR Call Blocker is ideal if you don’t want any more silent calls, PPI calls, robo calls, recorded messages, overseas call centers, harassment calls, malicious calls, junk faxes, withheld numbers, international numbers, VOIP numbers and unavailable numbers. Companies which are selling by phone, using overseas call centers and automated sales lists are all pre programmed which will minimize the sales calls you receive almost immediately.
Click below to go direct to Amazon website to purchase a Call Blocker device
Lightning, storms, rain and Telephone wiring don’t mix very well! Storm damage and lightning strikes play havoc with telephone lines and sensitive electrical equipment. A lightning strike can travel along the Openreach network and damage sockets, wiring and equipment such as cordless phones plugged in during a storm. Even with lightning protection surges can still manage to find their way to zap your Sky Box, TV and answering machines. If your phone line is dead after a thunder storm it’s time to do some tests and determine if you should call your service provider or an Independent Telephone Engineer.
Storms in Essex
Over this weekend storms lightning and flooding hit a wide area across Essex and many houses have sustained storm damage. On one day there were in the region of 3000 lightning strikes across the UK. Cordless phones and answering machines are sensitive pieces of equipment and often fail because they are plugged into both the telephone line and electrical power socket providing a path between the two networks for a discharge.
Safeguard telephone equipment from Lightning and Storm Damage
There is lightning protection fitted inside each Master Socket – even if it’s the old style. There is also lightning protection fitted at the telephone exchange, however a direct or indirect lightning strike in a storm can still cause serious damage. I’ve seen the front blown off of sockets, and blackened charred circuit circuit boards.
Lightning Damage to Filtered Front Plate or Fibre Socket
Lightning can often cause a fault to develop with the Filtered Front Plate or Fibre BT Infinity Front Plate. It contains sensitive electronic components and in the past has often failed after a storm. Since this is part of the BT Openreach installation and Master Socket if it causes a problem you should contact your Service Provider, who will make an appointment for Openreach to visit. Replacement of the Front Plate should be free of charge. You must make sure you have done a test with a known good phone plugged into the Test Socket, with the part of the Front Plate removed that your extension wiring connects to.
Lightning damage and Storm Damage to telephone sockets and wiring after the master socket is your own responsibility and chargeable if you call out BT Openreach to fix it.
What to do if your line is dead after a storm
If your phone is dead, first make sure the handset is ok. Try your phone in a neighbours house to ensure it works. Then identify your Master Socket and using a small screwdriver remove the front plate. Plug your known good working phone into the test socket and check for dial tone. Make a test call to and from your mobile so you know everything is OK.
Replacement Cordless Phone
Here’s an excellent Cordless Phone that comes with a choice of 2 or 3 handsets. It’s a great unit with over 1000 reviews on Amazon giving 4 and 5 stars. I have one of these and so I decided to put a link here so you can buy it with confidence. Click the link and you will go straight to the Amazon website.
Now that you have a working phone, carry on with the check at the master socket. If your line is now ok with the test plate removed, but when you plug the front plate back in it goes dead, then you have a short circuit fault on your own wiring or equipment and it looks likely that you have suffered Storm Damage from a lightning strike nearby. Don’t suspect the front plate – this is merely the symptom and not normally the cause.
Next, unplug all equipment
Unplug ALL filters, Sky Boxes and telephones from the other sockets in the house. It might be an inconvenience but doing this test will possibly save you money and get you back working quicker. Check again with your known good phone in each telephone socket. If you now have dial tone then the short circuit fault is in one of the pieces of equipment or filters you previously removed. One by one plug back in and test each time until you find the problem.
Line is still dead with no other equipment plugged in
If the line goes dead when the front plate is plugged in but there is no other equipment connected, then you have a wiring fault within your premises and need a local telephone engineer to trace the lightning damage and fix it. Give me a call and see if I can save you some money and time, and make it seem more like a ‘Storm in a tea cup’ ! 01702 200800
Telephone Engineers local to you
Ex BT Engineers .com now passes work to nearly 70 Local Telephone Engineers ready to repair Broadband faults, improve your Internet speed, tidy up wiring and fit new telephone extension sockets for Sky boxes.
It’s so quick and easy to talk to Geoff – the founder of Ex BT Engineers .com and experience excellent service.
You will instantly feel at ease being able to talk to someone local with a telecoms engineering background who understands what you want and will do all he can to ensure your troubles and concerns melt away.
A simple quick solution is often found to the many problems customers face each day, and you can deal directly with the engineer that will make the visit to you.
I want the whole customer experience to be excellent from start to finish. I want the level of service to exceed expectations, and match the level of training given to us by British Telecom back in the old days. I want confidence to return to the Telecoms industry and customers to get their phone lines repaired within days, by a Telephone Engineer local to them and at a surprisingly low price.
Telephone Engineers local to you across the UK are just one phone call away
Customers can find a local telephone engineer by looking at the UK map below, then make one call to Geoff on 07790 200800, explain the problem and book an engineer visit.
You’ve heard of ‘Superfast Broadband’, well here’s a ‘Superfast Repair Service’. Telephone Engineers local to you, just call 01702 200800 or 07790 200800 and speak to Geoff Grove
BT recruit 1,600 staff
I’ve just seen an article in The Guardian, Monday 19 May 2014 which tells of good news for customers and employment opportunities for many as BT recruit extra staff.
Ofcom will impose tough sanctions on BT this week to ensure faults are fixed and new lines are installed faster
BT is to create 1,600 engineering jobs amid moves to improve customer service and install lines and fix faults more quickly.
BT is hiring 1,600 engineers amid criticism from regulators over the speed at which new internet connections are installed and faults are repaired.
The telecoms company, whose network is also relied on by dozens of other broadband providers including Sky and TalkTalk, has been rapped by watchdogs for leaving customers stranded without web access for too long.
Watchdog Ofcom will on Tuesday publish its final decision on tough new sanctions designed to ensure BT repairs faults within two working days and installs new lines within 12 working days.
“One customer being out of service for too long is one too many,” said Joe Garner, chief executive of Openreach, which builds and maintains BT’s network. “Millions of customers depend on broadband and they rely on us to keep them connected, whatever the weather.” Garner said the new recruits would be a “welcome boost” to an engineering workforce that completes hundreds of thousands of jobs – such as installing fibre optic lines – each week.
Garner promised that by the summer, BT would publish regular information on its service performance. The only information available to the public, on the website of the Office of the Telecoms Adjudicator, is often difficult to understand.Garner has promised to be better at maintaining Openreach’s vast network, which reaches almost all of the UK’s 28 million premises, for example by rewiring ageing telegraph poles before faults occur.
However, he said Openreach will not be setting up a call centre to deal with customer complaints. Those with a broadband problem will have to deal with whoever bills them for broadband, whether that be BT’s own retail arm or another company.
Openreach employs more people than the Navy, with 31,600 staff. As the company has been ramping up the roll out of its fibre-optic network, numbers have grown by 1,200 in the last year. As BT recruit, many will be drawn from the armed forces, with Garner emphasising there will be jobs for wounded personnel. He also wants more female engineers – less than 10% of Openreach staff are women. “There’s no reason why that can’t change,” said Garner. We’ll be a better organisation if we better reflect the society we are part of, why would we not be fishing in half the labour pool?
Ofcom will impose tough sanctions on BT this week to ensure faults are fixed and new lines are installed faster BT’s service has in the past been hampered by bad weather, particularly when rain floods its ducts and manholes. During 2012, the wettest year on record, the time it took to install the some fibre lines fell to 18 days on average. During 2011, repairs slowed to an average of six days.
Installations have picked up and are now within target, but TalkTalk says a third of faults reported by its customers are not fixed on time. Ofcom is expected to propose that by the financial year beginning April 2016, targets will have to be met 80% of the time. If they are not, BT could be fined.
An Ofcom spokesperson said: “We have been concerned about how long Openreach is taking to complete both repairs and installations. That is why we have proposed new targets which Openreach must meet in future, or else face the possibility of fines.”
Reader complaints to the Guardian have highlighted that newly build properties can take up to six months to connect. Garner said he was recruiting managers to ensure better communications with developers, so that BT worked more in tandem with building projects.
“Newbuilds is a hotspot,” admitted Garner. “We are putting a lot of focus on it its going to take us a bit longer to get on top of that. What I put top of the list is making sure if someone is out of service they are back in service quickly.”
BT recruit staff and engineers is great news for customers and a welcome expansion of their workforce with new job opportunities for armed forces people too.