With all the local flooding and sea defences stretched to the limit, there is bound to be major disruption with many BT Lines down. Phone lines have taken a pounding from the elements causing loss of broadband and dial tone.
Superfast Broadband Repair Service for flooded areas
Water damage and flooding don’t bode well with anything electrical, and as the water subsides, BT joint boxes will still be full of water.
A wet underground joint will cause noise and slow broadband but if it’s in the BT Openreach network it has to be dealt with by a BT Openreach Engineer. Your first call is to your Service Provider, as Openreach cannot be contacted directly.
If the water damage, storm damage or dampness has affected wiring and telephone sockets in your own premises, then cost effective help and a Superfast response starts here!
Customer care comes first!
Call me and see how I can help you! I’m proud to have a team of 50 Ex BT Engineers right across the UK, local to you, ready to carry out repairs or install a new socket and improve Broadband speed at a time convenient to you.
Our prices and friendly service will restore your faith in a modern aged small business with a single objective: Pulling all stops out to serve our customers well, from start to finish.
For a Superfast Repair Service call NOW! 01702 200800 or 07802 195204 and get an instant response.
Wonder who’s number is this? Have you ever received a call on your mobile or landline from a number you don’t recognise and thought…. who is calling me?
Who’s number ?
How to trace a call is very difficult but with Area Code finder you will be able to locate the area. It works like a reverse phone lookup website.
Who calls me?
If you need to find out details about a telephone number or who calls me you can try googling the number or enter the phone number in the Area Code finder.
To find out about a phone number of a missed call you can dial 1471 to reveal the telephone number.
Click here Who’s number and enter the unkown number or suspicious phone number to find out who is calling you?
Ex BT Engineers join forces with one of the fastest expanding Telecom websites this year.
It’s so quick and easy to talk to Geoff – the founder of Ex BT Engineers.com and experience excellent service. You will instantly feel at ease being able to talk to someone with an engineering background who understands what you want and will do all he can to ensure your troubles and concerns melt away.
A simple quick solution is often found to the many problems customers face each day, and you can deal directly with the engineer that will make the visit to you.
I want the whole customer experience to be excellent from start to finish.
I want the level of service to exceed expectations, and match the level of training given to us by British Telecom back in the old days.
I want confidence to return, and customers to get their phone lines repaired within days, by a local BT engineer and at a suprisingly low price.
Customers can find a local telephone engineer by looking at the UK map, then make one call to Geoff on 07802 195204, explain the problem and book an engineer visit.
Simplicity, efficiency, and clarity are the key to my website’s success to serve the general public faster than they ever thought possible…
You’ve heard of ‘Superfast Broadband’, well here’s a ‘Superfast Repair Service’.
With many people experiencing the torrential rain and flooding around the country, some will innevitably be left worrying with water damage telephone wiring and no line. What you need is an Ex BT Man! Here I am!
Water Damage Telephone Wiring
Any kind of dampness or moisture will lead to corrosion, and a loss of either the telephone line, or broadband and internet.
Other common problems with dampness, water and moisture even in small amounts, is a noisy crackly line.
To get it checked out won’t cost you a fortune – If it’s your own wiring at fault you can get it checked and renewed quickly and cheaply.
Water Damage telephone Socket Insurance work
You will be given a bill that you can forward to your insurance company if the work forms part of a claim, and my prices are very reasonable, so you and your insurance company will be pleased to have me carry out the work. I’ve even been recommended by Tesco, Talk Talk, Sky and BT helpline people!
What areas do I cover?
I have engineers dotted around the UK ready to respond quickly, and the best bit of all, is you don’t have to que on a switchboard, or speak to someone you can’t understand in a different country, fixed on reading their own script instead of listening to you!
Call me – 07802 195204 or 01702 200800 I’ll be happy to talk to you, and you’ll be pleased you called me! Together we can sort your water damage out and have you back up and running in no time.
One of my independent engineers has just informed me that a BT Infinity Self Install package is about to be released. Customers will arm themselves with screwdrivers and wire cutters in an attempt to get their own Internet working.
BT Infinity Self Install Package
The BT Openreach Engineer will do nothing else apart from connect the telephone line at the cabinet (green box near you) activating the BT Infinity Broadband service on the line, and then your broadband SHOULD work.
The crunch is, that with many houses having Star wiring on extension socket runs, the broadband is likely to be severly impared, or possibly not work at all. Once the end user has taken the skin off their knees, trying every permeatation to get their woring to work correctly, they will be forced to ring their service provider, and report this as a FAULT. Openreach Engineers will be sent out to rectify problem- at cost to that customer or end user.
Therefore the BT Infinity Self Install Package could be wonderful news for me, by boosting my work load, as many people search for independant telephone engineers to get internet working much cheaper than the callout cost of a BT Openreach Engineer.
Book an engineer to fix my Internet
Click the link above if you need help getting your BT Infinity Self Install Package to work.
Phone line dead slow broadband, or no Internet connection – what should I do?
Question: Do you have extension sockets or wiring in your house?
If no, contact your service provider as they are responsible for your line from the exchange, and up to and including the Master Socket.
How to check for corrosion
Phone line dead ? I found this poor BT Master Socket covered in plaster!
Look for the green corrosion around the gold plated connections in the socket. Even the tiniest amount, caused by condensation or dampness could make your line noisy and reduce your Internet connection speed.
No charges can be raised against you unless you have damaged a cable, or there is dampness or corrosion in the telephone socket caused by a building defect.
This BT Junction Box was on a damp draughty window sill.
If yes (you do have extension sockets) carry on reading.
Phone line dead slow broadband, or no internet connection – what should I do?
Question: Can you locate your Master Socket? That’s the one with the ‘split’ front panel? If yes, carry on.
Question: Can you remove the front ‘Test plate’ carefully pull forward enough to plug your telephone directly in to the test socket now revealed. Do you have dial tone or is the phone line dead ? If you have dial tone then your extension wiring or something plugged in to an extension socket such as Sky box, faulty ADSL filter has a short circuit on it. This makes the phone line dead every time you plug the front plate back in.
Eliminate anything plugged into the extension sockets
You now need to unplug EVERY single thing from the extension sockets in the rest of the house to determine if it’s something plugged into the phone line, or the extension wiring itself that’s faulty.
It’s a process of elimination
Help is here, here I am
If you have everything unplugged, with the plate in place the line is faulty, phone line dead, but with it unplugged, everything works OK when you use the test socket, you have a wiring fault and you need an Ex BT Engineer 07802 195204
Slow Broadband – Where do I start, What to test?
Slow broadband can be caused by a number of things, some are down to faulty wiring inside your house, others in the BT Openreach network. The latter are free of charge to get sorted out!
Slow Broadband – Step 1 – Disconnect ALL equipment
To determine where the problem lies, first disconnect every filter phone or Sky Box plugged into your line, so you just have the main socket and extension sockets free.
Test with a known good phone and filter
Next, plug in your known good phone, and your router with the filter. Make sure the line sounds clear with no crackles. Try your broadband out and see what your speed is. You can click my Broadband Speed Test to check the line in 30 seconds. You should as a very rough guide get upwards of 3Mb per second (That’s 2 O’clock on the speed test dial).
If everything is now OK, plug the things you took out back in, one by one, each time re testing the line, until you find out what caused your problem.
Step 2 – Locate the master socket or NTE
If you still have problems, next you need to prove if the fault is inside or outside.
Have you got the newer type of master socket or NTE5 ? It’s a fairly large socket front, same size as a light switch, with a split front panel in two halves. Undo the two screws and put to one side. Withdraw the plate slowly to reveal another test socket behind. This should be the first point that the BT Openreach Network terminates on in your house.
Plug your known good phone, filter and Router in to the test socket. Check the line is clear, no crackles. Go ahead and do the speed test again and see if your speed has increased.
Noisy line but advisor tells you ‘it tests OK’
If you have any crackle or noise on the line, you need to call your service provider at this point and they will instruct BT Openreach to come out and fix your line. If the advisor palms you off with ‘Well it’s testing ok’… ignore, and insist they send someone. After all you’ve done your test and there’s a noise on the line! If your speed is bad have them visit – provided you’ve managed to determine that the fault is outside (Or within your house up to and including the master socket). The only way they can raise a charge against you is if there is dampness or corrosion damage to the wiring or master socket inside due to your defective building, or abuse with a hoover as you bash it!
Test panel back on
If things are OK, BUT when you put that test panel back together on the master socket your speed drops significantly, then you have an internal wiring problem and it’s that time to consider calling your service provider to send Openreach out OR call an independent Ex BT Engineer like myself or one of my colleagues to fix your fault and save you money at the same time.
You can reach me on 07802 195203 and 01702 200800
No more flannel !
My name is Geoff and i’m here to help you and provide you with a first class service without the flannel, high charges, or long wait for an answer that you can’t understand anyway.
Get in touch and don’t put up with those niggles or slow broadband any longer! You just found a new friend!
How to get BT to Listen is a great article written by The Guardian. I read the whole thing, along with various frustrated customers comments of exasperation and desperation with BT. I thought the whole article was very interesting and hope it will be of some use to you to read, so i’ve posted the link here.
Contacting your service provider can be frustrating!
As an Ex BT Openreach Engineer I witnessed this first hand too many times. I would always try and rectify the situation, and restore confidence. The problem was always the Front End, that first point (often the only way) of contact with BT through a foreign call centre. I guess if you are reading this, you’ve already been through the mill, so I won’t go on. I felt compelled to read the whole article, and responses, because I could identify with so many issues raised.
Please have a look at this article, and if you are experiencing problems with BT – or any other business for that matter, this different approach may reward you with some success.
Here’s the link! Get BT to Listen
One guy recently made headline news dealing with PPI Nuisance Calls by taking the company to court.
How to stop Nuisance Calls & PPI Calls – Now you can fight back!
My article on Nuisance Calls and how to prevent them focusses on Richard Herman who warned the Cold Calling PPI company that if they called him again he would bill them for his time at a rate of £10 per minute.
The Nuisance Calls continued and he kept a log and recordings of all Nuisance Calls about PPI received. He informed them that would base his bill for the use of his telephone electricity and time dealing with their calls.
Richard Herman, plagued with Nuisance Calls, submitted his bill for £195 which was 19.5 minutes of his time answering and dealing with the PPI Cold Call company PPI Claim line Limited.
Like the rest of us, he wanted them to take his name off of their list, but when the calls continued he decided to bill them for his time and expense.
Even when the company denied making the PPI Nuisance Calls to him it didn’t deter him. He took them to court, but the case didn’t make it that far. They settled out of court for £220 and made him the payment.
Say No To Cold Calls – How to avoid Nuisance Calls
To help other people fed up with Nuisance Calls to do the same Mr Herman has set up a website with examples of covering letters and invoices to send to nuisance callers. You can view Richard Herman’s website here
Related Articles with help and advice from me, Geoff Grove Ex BT Engineer
Registering with BT Telephone Preference Service service – Takes just 2 minutes, totally free and removes your telephone number from circulation amongst Cold Calling Companies.
Say No To 0845 and Say No To 0870 numbers
Simply type in the 0845 or 0870 number, or the name of the company you want to call, and if there’s a normal local rate number – or a Freephone 0800 number it will give you details! Simple and free! No more phone bills for contacting your car insurance company or bank
Slow broadband or problems with your telephone wiring
If your internet speed is slow, or you have problems with your telephone wiring please take a look around the rest of my site – it’s designed to save you money and time, and help you get the best outcome! There’s no catch, it’s all here for you!
Thanks for looking and good luck,
The Yellow Advertiser Southend, in conjunction with Google, have written an article on me 11th October 2012.
Here it is!
YA October 2012 article about Geoff Grove
SPIN: DJ and entrepreneur Geoff Grove. Picture by Mark Cleveland, Yellow Advertiser
By Charles Thomson
A HOCKLEY entrepreneur is developing 150 online businesses even though he is already so busy that he has to outsource work.
Geoff Grove, 46, of Haycroft, already runs websites marketing himself as a handyman, a telephone engineer, a DJ and a pet photographer.
He started his first job, working as a DJ, when he was just 13.
He explained: “My brother used to DJ and I liked electronics. I fancied building something big and decided to build a disco with all the lights and stuff. Then I started DJ-ing for football clubs and things like that. My friends’ parents would drive me around.”
He was resident DJ at Quilters, in Billericay, for 12 years and currently plays at Plasma, in Wickford, as well as holding his own regular Soul Night at the Hockley Community Centre.
By day, Geoff worked as a BT telephone engineer for 23 years but took voluntary redundancy in 2009 and began working freelance.
He said: “My friend Steve kept telling me, ‘Get yourself a website’. I’d say, ‘What do I need a website for?’ He’d always laugh at me.
“Eventually he built me a website and taught me how to do it as he went.”
After learning the art, Geoff built websites marketing each of his businesses – DJ, engineer, handyman and even pet photographer.
He now gets so much work that he has to outsource it.
He said: “It’s really uplifting when you realise how much business is out there. I supply five other DJs with work now. I’ve already got bookings for 2014.
“By twiddling with my telephone website I’ve managed to pick up business from all over the country, so I pass that work on to engineers in the areas and they pay me a commission online.”
Geoff said he was so excited about online business opportunities that he had bought more than 150 web domains and had business ideas for all of them.
He said: “I’ve only built 14 or 15 so far, so I’ve got a lot more work to do.”
• Geoff’s next Soul Night will be held at the Hockley Community Centre on Saturday. Buy tickets, £6 each, at Soul Night Party Tickets