Blog

Be Sociable, Share!

Unpaid Bill Scam

Posted by on Feb 11, 2015 in blog, Uncategorized | Comments Off

Watch out for this unpaid bill Scam and spread the word!

Unpaid Bill Scam

unpaid-bill-scamReceived a phone call from BT, informing me that he was disconnecting me because of an unpaid bill.. He demanded payment immediately of £31.00 or it would be £ 118.00 to re-connect at a later date. The guy wasn’t even fazed when I told him I was with Virgin Media, allegedly VM have to pay BT a percentage for line rental! I asked the guy’s name – he gave me the very ‘English’ John Peacock with a very ‘African’ accent – & phone number -0800 0800 152.

Obviously the fellow realized I didn’t believe his story, so offered to demonstrate that he was from BT. I asked how & he told me to hang up & try phoning someone – he would disconnect my phone to prevent this. AND HE DID !! My phone was dead – no engaged tone, nothing – until he phoned me again. Very pleased with himself, he asked if that was enough proof that he was with BT. I asked how the payment was to be made & he said credit card, there & then. I said that I didn’t know how he’d done it, but I had absolutely no intention of paying him, I didn’t believe his name or that he worked for BT. He hung up. I dialed 1471 -number withheld I phoned his fictitious 0800 number – not recognized.

So I phoned the police to let them know about this unpaid bill scam. I wasn’t the first! It’s only just started apparently, but it is escalating. Their advice was to let as many people as possible know of this scam. The fact that the phone does go off would probably convince some people it’s real, so please make as many friends & family aware of this. How is it done? This is good but not that clever. He gave the wrong number – it should have been 0800 800 152 which takes you through to BT Business. The cutting off of the line is very simple, he stays on the line with the mute button on and you can’t dial out – but he can hear you trying. (This is because the person who initiates a call is the one to terminate it). When you stop trying he cuts off and immediately calls back. You could almost be convinced! The sad thing is that it is so simple that it will certainly fool many.

By the way this is not about getting the cash as this would not get past merchant services – it is all about getting the credit card details which include the security number, to be used for larger purchases.

Please alert friends about this unpaid bill scam by sharing this page

Running your own telephone extension

Posted by on Feb 5, 2015 in blog | Comments Off

Ever thought of running your own telephone extension wiring and going the DIY route? Well help is here!
I have another website called Telephone Extension Socket .com set up specifically to help DIY minded people and encourage them to ‘have a go’ themselves.

Running your own telephone extension made easier

telephone-extensionYou will find details of telephone wiring colour codes, information about what the wires do, and photos to show you what the wiring should look like inside your Master Telephone Socket or telephone junction box.
I’ve included a ‘Parts Page’ with links to telephone extension sockets, cables and an inserter tool necessary to make a good job.
Should you end up stuck, don’t feel like you’re on your own. Pick up the phone and have an engineer come to the rescue put things right !

Broadband Repeater

Posted by on Dec 28, 2014 in Uncategorized | Comments Off

Here’s a good Broadband Repeater Broadband Range Extender from Amazon. Try this nifty gadget!

Netgear Broadband Repeater Broadband Extender

Boost your Wifi coverage with the Netgear Broadband Repeater available from Amazon.
To purchase click below.

With over 1900 people buying and reviewing this Broadband Repeater and giving it a 4 star review average, you can buy with confidence. What’s more for £35 you will be able to receive Internet and Broadband signals in that dead spot in your house – without having to run unsightly cables or going to any other expense.

Netgear WN3000RP-200UKS 300Mbps Universal Wi-Fi Range Extender

All you do is plug this Broadband Range extender gadget into a power point say half way between the room that your router is in, and the area where you can’t get the Internet signal. It receives the Broadband signal wirelessly from your Router, and re transmits it, covering those areas where currently you cannot connect to the Internet.
Click my link above to take you direct to Amazon, or carry on reading more here.

Info direct from the Amazon website:
N300 WiFi Range Extender features:
802.11n, 1-Port, Wall-plug, External Antennas

Turn Dead Zones Into Connected Corners

Move around with your mobile devices and keep them connected by giving your existing WiFi a boost. This small, easy-to-install wall-plug WiFi range extender also creates new WiFi connectivity for up to 1 wired device like a Smart TV, Blu-ray player or game console.

Broadband-Repeater-Netgear

•Extends wireless coverage
•Universal compatibility
•Easy install – no CD required
•Connect iPad, Smartphones, and more
•External Antennas
•Push ‘N’ Connect with WPS
•Smart LED Indicators

Block Calls

Posted by on Dec 2, 2014 in blog | Comments Off

How can I block calls to my home phone line – bar unwanted sales calls and nuisance calls that drive me mad, all day long? I researched how to stop receiving unwanted calls using a Call Blocker device and came up with this unit available from Amazon, which has received thousands glowing reviews.

Block Calls with the CPR1200 Nuisance Call Blocker

Block-CallsWe’ll in excess of 2000 people have given this unit an Amazon 5 Star Review so I know I can recommend this call blocker with confidence.

It comes programmed with 200 known telesales numbers and automated dialer numbers so it’s ready to block calls for you straight out of the box. In fact, it can store an additional 1000 numbers that you prefer not to receive calls from.

You can simply press a button on the device if you receive an unwanted call, and it will instantly block calls from that caller and store their number in it’s memory, so you never get hassled again!

The Call Blocker unit allows you to bar calls from anyone’s number you add to it’s memory.
In order for the unit to work and register incoming caller numbers, Caller ID must be activated on your phone line by calling your Service Provider.

Doesn’t require batteries or a power supply!

The best bit is it’s very inexpensive to purchase and to run! It doesn’t need a power supply or batteries, as it gets it’s power directly from the telephone line. This means you can install it in a convenient place without too many extra wires. When you read about the features and options of types of caller you want to exclude, it’s great value for what it does!

Many nuisance calls originate overseas, so with this unit you can choose to Block Calls from all International numbers. Lots of people choose to block any withheld number from calling, and the CPR1200 Call Blocker can be set to do this too.

Go direct to Amazon website, read reviews, find out how to block calls and purchase your Call Block device

At A Glance

  • Worlds number 1 Call Blocker – ready programmed with 200 rogue calling numbers
  • Block unwanted callers at the touch of a button with the “Block Now” button
  • Block Area Codes, International, Withheld, Private, Unavailable type masked calls
  • 1200 Number Capacity – Line-powered (no external power or batteries needed )
  • Small Discreet and Easy to Install
  • Note : The 1200 number in the product title refers to the amount of Block Calls numbers you can block with this device (200 programmed and an additional 1000 set by user).

CPR All-In-One Nuisance Call Blocker with 1,200 Number Capacity

The CPR Call Blocker model is ready programed with 200 known numbers which have been allocated as nuisance callers and will block any call originating from any of these numbers. The CPR call blocker will also reject any caller that is withholding their number, so you will minimize any sales calls immediately. The ‘Block Now’ button is located on the top of the unit. At the touch of a button the unwanted caller’s number is logged into the unit’s memory, the call will hang up and the number blocked permanently. This feature allows you to block calls from up to a further 1000 unwanted callers as they are calling you.

Small, Discreet and Easy to Install – Plug it in and away you go!

It’s small, discreet and easy to set up and works with any home phone line, even if you have additional handsets or have a broadband connection. The unit is powered by your telephone line so there is no external power or batteries needed. Please note: Caller ID needs to be activated on your telephone line for this product to work.

Block Nuisance Calls Now with CPR Call Blocker

CPR Call Blocker is ideal if you don’t want any more silent calls, PPI calls, robo calls, recorded messages, overseas call centers, harassment calls, malicious calls, junk faxes, withheld numbers, international numbers, VOIP numbers and unavailable numbers. Companies which are selling by phone, using overseas call centers and automated sales lists are all pre programmed which will minimize the sales calls you receive almost immediately.

Click below to go direct to Amazon website to purchase a Call Blocker device

Home

Storm Damage and lightning strikes

Posted by on Jul 18, 2014 in Uncategorized | Comments Off

Lightning storms rain and Telephones don’t mix! Storm damage and lightning strikes play havoc with telephone lines and sensitive electrical equipment. A lightning strike can travel along the Openreach network and damage sockets, wiring and equipment plugged in during a storm. Even with lightning protection surges can still manage to find their way to zap your Sky Box, TV and cordless phones. If your phone line is dead after a thunder storm it’s time to do some tests and determine if you should call your service provider or an Independent Telephone Engineer.

Storms in Essex

Over this weekend storms lightning and flooding hit a wide area across Essex and many houses have sustained storm damage. On one day there were in the region of 3000 lightning strikes across the UK. Cordless phones and answering machines are sensitive pieces of equipment and often fail because they are plugged into both the telephone line and electrical power socket providing a path between the two networks for a discharge.

Safeguard telephone equipment from Lightning and Storm Damage

The safe option if you expect lightning is to unplug telephones and televisions (as tv aerials can pick up the static charge too) until the storm has passed.
Storm-damage

Lightning Protection

There is lightning protection fitted inside each Master Socket – even if it’s the old style. There is also lightning protection fitted at the telephone exchange, however a direct or indirect lightning strike in a storm can still cause serious damage. I’ve seen the front blown off of sockets, and blackened charred circuit boards.

Lightning Damage

Lightning damage and Storm Damage to telephone sockets and wiring after the master socket is your own responsibility and chargeable if you call out BT Openreach to fix it.

What to do if your line is dead after a storm

If your phone is dead, first make sure the handset is ok. Try your phone in a neighbours house to ensure it works. Then identify your Master Socket and using a small screwdriver remove the front plate. Plug your known good working phone into the test socket and check for dial tone. Make a test call to and from your mobile so you know everything is OK.

Replacement Cordless Phone

Here’s an excellent Cordless Phone that comes with a choice of 2 or 3 handsets. It’s a great unit with over 1000 reviews on Amazon giving 4 and 5 stars. I have one of these and so I decided to put a link here so you can buy it with confidence. Click the link and you will go straight to the Amazon website.

Now that you have a working phone, carry on with the check at the master socket. If your line is now ok with the test plate removed, but when you plug the front plate back in it goes dead, then you have a short circuit fault on your own wiring or equipment and it looks likely that you have suffered Storm Damage from a lightning strike nearby. Don’t suspect the front plate – this is merely the symptom and not normally the cause.

Next, unplug all equipment

Unplug ALL filters, Sky Boxes and telephones from the other sockets in the house. It might be an inconvenience but doing this test will possibly save you money and get you back working quicker. Check again with your known good phone in each telephone socket. If you now have dial tone then the short circuit fault is in one of the pieces of equipment or filters you previously removed. One by one plug back in and test each time until you find the problem.

Line is still dead with no other equipment plugged in

If the line goes dead when the front plate is plugged in but there is no other equipment connected, then you have a wiring fault within your premises and need a local telephone engineer to trace the lightning damage and fix it. Give me a call and see if I can save you some money and time, and make it seem more like a ‘Storm in a tea cup’ ! 01702 200800

Telephone Engineers Local to you

Posted by on Jul 9, 2014 in Uncategorized | Comments Off

Telephone-Engineers-LocalTelephone Engineers local to you join forces with one of the fastest expanding UK Telecoms teams this year.

Telephone Engineers local to you

Ex BT Engineers .com now passes work to nearly 70  Local Telephone Engineers ready to repair Broadband faults, improve your Internet speed, tidy up wiring and fit new telephone extension sockets for Sky boxes.

It’s so quick and easy to talk to Geoff – the founder of Ex BT Engineers .com and experience excellent service.
You will instantly feel at ease being able to talk to someone local with a telecoms engineering background who understands what you want and will do all he can to ensure your troubles and concerns melt away.

A simple quick solution is often found to the many problems customers face each day, and you can deal directly with the engineer that will make the visit to you.

I want the whole customer experience to be excellent from start to finish. I want the level of service to exceed expectations, and match the level of training given to us by British Telecom back in the old days. I want confidence to return to the Telecoms industry and customers to get their phone lines repaired within days, by a Telephone Engineer local to them and at a surprisingly low price.

Telephone Engineers local to you across the UK are just one phone call away

Customers can find a local telephone engineer by looking at the UK map below, then make one call to Geoff on 07790 200800, explain the problem and book an engineer visit.

Map and contact details – click and scroll down to see Geoff’s team!

Map Simplicity, efficiency, and clarity are the key to my website’s success to serve the general public faster than they ever thought possible…

You’ve heard of ‘Superfast Broadband’, well here’s a ‘Superfast Repair Service’. Telephone Engineers local to you, just call 01702 200800 or 07790 200800 and speak to Geoff Grove

BT Recruit

Posted by on May 20, 2014 in Uncategorized | Comments Off

BT recruit 1,600 staff

I’ve just seen an article in The Guardian, Monday 19 May 2014 which tells of good news for customers and employment opportunities for many as BT recruit extra staff.

bt-recruitOfcom will impose tough sanctions on BT this week to ensure faults are fixed and new lines are installed faster
BT is to create 1,600 engineering jobs amid moves to improve customer service and install lines and fix faults more quickly.

BT is hiring 1,600 engineers amid criticism from regulators over the speed at which new internet connections are installed and faults are repaired.

The telecoms company, whose network is also relied on by dozens of other broadband providers including Sky and TalkTalk, has been rapped by watchdogs for leaving customers stranded without web access for too long.

Watchdog Ofcom will on Tuesday publish its final decision on tough new sanctions designed to ensure BT repairs faults within two working days and installs new lines within 12 working days.

“One customer being out of service for too long is one too many,” said Joe Garner, chief executive of Openreach, which builds and maintains BT’s network. “Millions of customers depend on broadband and they rely on us to keep them connected, whatever the weather.” Garner said the new recruits would be a “welcome boost” to an engineering workforce that completes hundreds of thousands of jobs – such as installing fibre optic lines – each week.

Garner promised that by the summer, BT would publish regular information on its service performance. The only information available to the public, on the website of the Office of the Telecoms Adjudicator, is often difficult to understand.Garner has promised to be better at maintaining Openreach’s vast network, which reaches almost all of the UK’s 28 million premises, for example by rewiring ageing telegraph poles before faults occur.

However, he said Openreach will not be setting up a call centre to deal with customer complaints. Those with a broadband problem will have to deal with whoever bills them for broadband, whether that be BT’s own retail arm or another company.

Openreach employs more people than the Navy, with 31,600 staff. As the company has been ramping up the roll out of its fibre-optic network, numbers have grown by 1,200 in the last year. As BT recruit, many will be drawn from the armed forces, with Garner emphasising there will be jobs for wounded personnel. He also wants more female engineers – less than 10% of Openreach staff are women. “There’s no reason why that can’t change,” said Garner. We’ll be a better organisation if we better reflect the society we are part of, why would we not be fishing in half the labour pool?

Ofcom will impose tough sanctions on BT this week to ensure faults are fixed and new lines are installed faster BT’s service has in the past been hampered by bad weather, particularly when rain floods its ducts and manholes. During 2012, the wettest year on record, the time it took to install the some fibre lines fell to 18 days on average. During 2011, repairs slowed to an average of six days.

Installations have picked up and are now within target, but TalkTalk says a third of faults reported by its customers are not fixed on time. Ofcom is expected to propose that by the financial year beginning April 2016, targets will have to be met 80% of the time. If they are not, BT could be fined.

An Ofcom spokesperson said: “We have been concerned about how long Openreach is taking to complete both repairs and installations. That is why we have proposed new targets which Openreach must meet in future, or else face the possibility of fines.”

Reader complaints to the Guardian have highlighted that newly build properties can take up to six months to connect. Garner said he was recruiting managers to ensure better communications with developers, so that BT worked more in tandem with building projects.

“Newbuilds is a hotspot,” admitted Garner. “We are putting a lot of focus on it its going to take us a bit longer to get on top of that. What I put top of the list is making sure if someone is out of service they are back in service quickly.”

BT recruit staff and engineers is great news for customers and a welcome expansion of their workforce with new job opportunities for armed forces people too.

Sky not working

Posted by on May 4, 2014 in blog, Uncategorized | Comments Off

Sky not working


sky-not-workingA few neighbours reported their Sky not working – they had no telephone or broadband internet service. They complained of having no dial tone and their phones were completely dead. They also lost Internet and Broadband connection.

When asking around the rest of their street it seems that the fault only applied to Sky customers. I checked the official Sky website which states that Sky have an outage affecting East Anglia Sky customers due to equipment maintenance and scheduled upgrades taking place.

Sky scheduled maintenance work has over run causing loss of telephone service to Sky customers. The problem is in hand and Sky hope to restore telephone and broadband service to customers as soon as possible.

If your Sky not working then the first thing to do before calling Sky Customer Services is to just try a known good phone plugged directly into the test socket or master socket.

Sky Service Status

You can instantly check the Sky Service Status in your area if you have internet access by following the link below.
Full details of Sky Outage and Sky not working can be found on the Sky official website here Sky Service Status with details of areas affected and regular updates to let you know when telephone and broadband service is likely to be restored.


Internet speed – What can I do to increase it ?

Posted by on Mar 8, 2014 in Uncategorized | Comments Off

Internet Speed – What can I do to increase it ?



First things first – before checking your Internet speed make a call using your land line for a couple of minutes to check that you have dial tone, and to make sure that the line is free from any noise or crackles. You might not have used your land line phone for a while and even if your Internet is working it only needs 1 wire to function. Therefore if there was a fault on your line slowing your Internet speed down you would never realise unless you tried to make a call. If you discover your line is dead, follow my instructions on this page Phone line dead – what to check

Simplify things – keep it basic, go cordless

Here’s a great looking Panasonic with top reviews and a low price!
Consider doing away with unused extension sockets. With just the BT master socket and no other wiring attached you will be getting the very best Internet speed direct from the street, without any losses. How about just having a master socket or NTE and using a good quality cordless phone to replace your old tired phone. Here’s a terrific Panasonic phone from Amazon which has great reviews and won’t hurt your wallet. You could pop a handset in the garage or near the back door so if you’re cleaning the car or gardening you don’t have to take off boots to answer a call. I brought one myself and have been very pleased. Click my link, buy it, plug it in, and away you go!

Internet-speedThere are various ways to speed up your Internet speed by making some simple changes to your existing telephone wiring in your house to maximise internet connection speeds. These include removing the ‘Bell Circuit’ – an old standard BT way of connecting telephone sockets around your house, which is fine when used just for telephony, but a different story with Broadband signals.

Filtered Front Plate, or Digital Plate

Making sure you have a new style master socket also known as an NTE5 is good practise, but a further enhancement is made to this by fitting a ‘Digital Front Plate’, or ‘Filter Plate’, which acts as a barrier between your phone line coming in, and the rest of your own wiring and extension sockets which could normally slow your line. With the ‘Filter plate’ a barrier is placed between your wiring and the BT Openreach line coming in, ensuring you have the very best broadband connection speed possible. I can fit these for you and give your wiring a complete health check and tidy up.

Increase Internet speed with Fibre Broadband BT Infinity

BT Infinity Superfast Broadband will make your Internet speed much faster. You could see a speed increase of ten times what you are currently getting. End those frustrating pauses while you watch that blue bar climbing across your screen, which always seems to take for ever! A word of caution – when you book an engineer to visit be sure to make it clear if you have working BT Telephone Extension sockets, and state that you want them to remain that way before any modification of your wiring goes ahead.

Booking a visit with a local broadband engineer

You’re already close to arranging a visit to end your frustration caused by slow Internet speed, so go ahead and pick that phone up. Call me and have a chat, tell me what you expect to achieve and If I can help you I will ! Simple good old fashioned service with a smile :-)

For an engineer near you click here

Internet Speed in my area – find out what speed your neighbours are getting with Uswitch Streetstats !

While fault finding someone’s slow broadband connection I came across this incredibly handy comparison website that does a broadband test showing what speed my neighbours get and I want to share it with you.

Uswitch Broadband Streetstats broadband test speed checker

It’s so very quick and easy to use. There’s no cost, or dodgy software to download. Simply click on the link below, which will take you directly to the Uswitch website and present you with a box to enter your postcode. Once you have done that, press enter. Next, a Google Map type screen shows pushpins displaying a broadband speed test result – all over your neighbourhood ! I was able to test and demonstrate my customers broadband connection and compare it with other houses in their road and surrounding homes. We could see what kind of speed was achievable, and how abysmal theirs was before I started work on their old wiring. See instantly if you are getting a slower broadband connection than the average for your street, or if in fact you are their envy! broadband-speedTry it now – type in your post code here Uswitch Broadband Speed Test Streetstats

Telephone wiring check – book a local Ex BT Engineer

Store my number in your phone and call me! Tell your friends about my service! Geoff 07790 200800


What broadband speed are my neighbours getting ?

Posted by on Mar 4, 2014 in Uncategorized | Comments Off

How can I see what other neighbours are getting in my road, and how do I know if my speed is slower than what I should expect?
There’s a website with a gadget – simply put in your postcode and it will show you with a Google style map what speeds are available in your area to each house ! Read more Broadband speed in my neighbourhood